Frequently asked questions

Go to Training, tap the session and choose 'Reschedule'. Pick a new time; your trainer confirms the change.

Go to Training, open the session and choose 'Cancel session'. You see beforehand exactly what you get back. Within 15 minutes of booking, cancelling is completely free. Up to 24 hours before the session you get the session amount back. After that there is no refund. If your trainer cancels, you always get everything back.

You automatically get the full amount back and a notification in the app. You can then book a new session with the same or another trainer.

In the Training tab you see your upcoming and past sessions. Tap a session for the details and your invoice.

Go to Profile > Add your Gymies calendar and choose Apple Calendar or Google Calendar. New, rescheduled and cancelled sessions are then updated automatically.

Go to Discover and tap 'Enter trainer code'. In cities where Gymies is not fully open yet, you can only book with such a code.

Yes. A group class has a fixed date and time, a price per person and a minimum and maximum number of participants. Signing up is free: you only pay once the minimum is reached and the class goes ahead, and you then have 24 hours to pay. If the class does not go ahead, you pay nothing. If it is full, you can join the waitlist. After paying, cancelling within 15 minutes gives you everything back, and up to 24 hours before the start you get the class price back. You find group classes in Discover and at gymies.nl/en/group-classes.

If you cancel in time or your trainer cancels, you get your money back automatically. It usually reaches your account within 5 to 10 working days; you can also see it in Profile > Payments. Otherwise: go to Profile > Help and create a request.

You pay online through Gymies with iDEAL, credit card or another method Mollie offers. The price you see is what you pay. With a class pack, the session is deducted automatically.

Gymies charges a service fee per session for online payment, your booking and support. You pay it on top of your trainer's rate and see it listed separately before you pay; your trainer receives the full rate. If you cancel in time, you get the session amount back, not the service fee. Within 15 minutes of booking, or if your trainer cancels, you get everything back. Did you come through your trainer's own code? Then you pay no service fee.

Nothing is charged when a payment fails. Tap 'Pay again' on the payment screen. If it still fails, tap 'Need help?': your booking is already included in the message to us.

Go to Profile > Personal details. There you change your name, phone, city and emergency contact.

Go to Profile > Settings > Change password.

Tap 'Forgot password' on the login screen; you get a code by email (check your spam too). After 14 days without use you need to log in again. Still stuck? Email us at gymiesapp@hotmail.com.

Go to Profile > Notifications and choose which push notifications you get. Bookings, changes and payments are always on. If you get nothing at all, also check your phone settings: Settings > Gymies > Notifications.

Go to Profile and scroll down. Tap 'Log out'.

Go to Profile > Privacy & data > Delete account. Your data is deleted within 30 days; financial records are kept for 7 years because the law requires it.

Send your trainer a message in Messages. If your trainer still has not replied after 48 hours, go to Profile > Help and create a request.

Gymies checked the trainer before the profile went live. Trainers list their own qualifications and experience on their profile; check the reviews as well.

After a completed session a card appears on Home, or tap 'Rate' in Training. Your rating is private first. A public review is only posted if you choose to.

Go to Profile > Report a problem, or create a request in Profile > Help. Describe what happened as clearly as possible. We take it seriously and respond as soon as possible.

Report it straight away via Profile > Report a problem. The Gymies team treats your report confidentially. In immediate danger, call 112.

Yes. Our servers are in the EU, connections are encrypted and we follow the GDPR. We sell nothing and show no ads. The privacy policy explains exactly what we keep.

Go to Profile > Privacy & data > Request my data. You receive an overview of all your data within 30 days at the latest.

Close the app completely and open it again. Check the App Store or Play Store for an update. If it keeps happening, report it via Profile > Report a problem.

Check your internet connection, close the app completely and open it again. If that does not help, install the latest version.

Go to your phone settings > Gymies > Notifications and turn them on. Also check that Do Not Disturb or a focus mode is off.

From 15 minutes before your session, the 'Check in' button appears on Home. Show your QR code to your trainer, who scans it. If scanning does not work, the trainer can also complete the session manually.

Complete your profile in Storefront: photo, bio, sports, prices, location, availability and payout details. Then complete the verification in Storefront and submit everything. Once Gymies has approved you, you get a notification and you are bookable.

Go to Storefront > Verification. There you see the reason and can try again. If it is unclear what is wrong, tap 'Need help?'.

In Storefront you see your visibility score. It is built from reviews, completed sessions, how fast you reply in chat and how complete your profile is. Below the score are the tips that help most.

Gymies checked the trainer before the profile went live. Trainers list their own qualifications and experience on their profile; check the reviews as well.

Go to Sessions, tap the session and choose 'Reschedule' or 'Cancel'. If you cancel within 24 hours of the session or do not show up, the client gets a full refund and Gymies may charge you €25.00.

Yes, with Pro or Pro+. Go to More > Group classes and choose the date, time, place, price per person and the minimum and maximum number of participants. Participants sign up for free and only pay once the minimum is reached (checked 24 hours before the class by default). So you never have to refund a class that does not go ahead. If you cancel while people have signed up, the first time is a warning; after that it costs €25.00.

Scan the QR code the client has in the app from 15 minutes before the session. If scanning does not work, register the check-in manually on the session. If the client did not come, register a no-show; your payout for that session stays.

Tap 'Note' on a session, or open More > Clients and choose the client for the full file. A note is only visible to you by default; you can choose to share it with the client.

Tap 'Share link' on Home. You get a share card with a QR code, an image for your story or status and ready-made texts. In cities where clients book with a code, your code is included automatically.

Go to More > Add your Gymies calendar and choose Apple Calendar or Google Calendar. New, rescheduled and cancelled sessions are then updated automatically.

After a session you gave, the amount appears in More > Finance. Gymies pays out every month on the first working day, to your own bank account, free of charge. You also see your payouts and invoices there.

Gymies charges a service fee per paid session. Your client pays it on top of your rate; it is included in the price your client sees up front. You receive your full rate. Gymies takes no percentage of your rate. Clients who come through your own code pay no service fee.

No. All sessions are paid through Gymies. That way you always get paid, also for a late cancellation or no-show, and Gymies can help with a payment dispute.

For a late cancellation or no-show on your side, €25.00 may be deducted from your next payout, once per fee. You see it in More > Finance. If you think it is wrong, create a request in Help.

Log in at gymies.nl and go to Subscription. There you see your plan and can switch or cancel. The app only shows your status. After cancelling you keep access until the end of your period; scheduled bookings remain valid.

Go to More > Settings > Change password.

Tap 'Forgot password' on the login screen; you get a code by email (check your spam too). After 14 days without use you need to log in again. Still stuck? Email us at gymiesapp@hotmail.com.

Turn notifications on or off in your phone settings: Settings > Gymies > Notifications. You get notified of new bookings, a daily overview at 07:30 and your week ahead on Sunday evening.

Go to More and scroll down. Tap 'Log out'.

Go to More > Privacy & data. There you can request your data or delete your account.

Close the app completely and open it again. Check the App Store or Play Store for an update. If it keeps happening, report it via Profile > Report a problem.

Check your internet connection, close the app completely and open it again. If that does not help, install the latest version.

Go to your phone settings > Gymies > Notifications and turn them on. Also check that Do Not Disturb or a focus mode is off.